Privacy Policy

Last updated: November 2025

Novaspex GmbH (“we”, “us”, “Novaspex”) is committed to protecting your privacy and keeping your personal data secure. This privacy policy explains how we collect, use, store, and share your personal information when you visit novaspex.co (the “Website”) or participate in our live or digital learning programmes (the “Courses”).

1. What personal data we collect

We may collect the following categories of personal data:

  • Contact information: name, email address, phone number (if provided).

  • Registration details: information submitted through Google Forms or Squarespace forms when you join a waitlist or register for a Course.

  • Transaction data: payment information processed via Stripe, purchase history, and billing details. We do not store or have access to your full payment card details.

  • Learning program information: attendance records, feedback survey responses, and information you share with us in connection with a Course.

  • Usage data: IP address, device information, browser type, pages visited, time spent, and referring website, collected through cookies and analytics tools.

We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us.

2. Legal basis for processing

We rely on one or more of the following legal bases:

  • Performance of a contract: when you purchase or attend a Course.

  • Legitimate interests: such as improving our services, communicating with you about relevant learning opportunities (unless you opt out), and maintaining Website security.

  • Consent: for optional communications such as newsletters or waitlist updates. You may withdraw consent at any time.

3. How we use your data

We use your personal data to:

  • Register you for Courses, send confirmations, and provide session details and materials.

  • Deliver and support Course participation through tools such as Google Meet, Google Slides, and Miro.

  • Communicate with you about Course updates, schedules, and logistics.

  • Send feedback forms after sessions so we can improve our programs.

  • Improve the Website and our offerings through analytics and usage data.

  • Respond to inquiries or support requests.

  • Meet legal, accounting, or compliance obligations.

We may occasionally record learning sessions for internal improvement and quality review. If we do so, we will notify all participants in advance.

4. Third-party services and data transfers

We share personal data only with trusted third-party service providers who support our operations, including:

  • Stripe, for secure payment processing.

  • Google Workspace tools (Google Drive, Google Sheets, Google Forms, Google Meet), for storing and managing course and participant information.

  • Squarespace, for Website hosting and form submissions.

  • Google Analytics, for Website analytics.

  • Google Search Console, for search performance monitoring.

These providers process data on our behalf and are contractually obligated to protect your information.

Some providers may process or store data outside Switzerland or the EU/EEA. Where this occurs, we ensure that appropriate safeguards (such as standard contractual clauses or adequacy decisions) are in place.

5. Cookies and tracking

We use cookies and similar technologies to:

  • Ensure the Website functions properly

  • Analyse how visitors use the Website

  • Improve user experience

You can modify your browser settings to block cookies. This may affect certain features of the Website.

Our analytics tools include Google Analytics, which collects anonymized information about Website traffic and usage patterns.

6. Data retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law. After that, we securely delete or anonymise your information.

7. Your rights

Depending on your jurisdiction, you may have the right to:

  • Request access to your personal data

  • Ask us to correct or delete your information

  • Object to or restrict certain processing activities

  • Request a copy of your data in a portable format

  • Withdraw consent for communications at any time

To exercise these rights, please contact us at info@novaspex.co. We will respond within the timeframe required by applicable law.

You may unsubscribe from marketing emails or waitlist communications at any time using the link provided in each message or by emailing us directly.

8. Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. This includes secure storage through Google Workspace and encrypted communications where applicable.

9. Changes to this policy

We may update this privacy policy from time to time. Updates will be posted on this page with the revised date. If changes are significant, we may notify you by email.

10. Contact

If you have any questions or concerns about this privacy policy or how your data is handled, please contact:

Novaspex GmbH

Sangrubbenstrasse 44

4058 Basel, Switzerland

Email: info@novaspex.co